Services

• Review of existing business processes
• Assessment of manual processes
• Identification of digitalisation opportunities
• ERP and CRM requirements analysis
• Workflow automation
• Electronic document processes
• Data integrity and reporting needs
• Digital transformation roadmap

• Needs and process analysis
• Defining the project scope and deliverables
• Planning the project schedule and phases
• Defining the responsibilities of the business and the project team
• Regular progress meetings and reporting
• Recording and assessing change requests
• Acceptance checks and project closure

• Installation in the cloud or on your own server
• Preparing the web and desktop applications for use
• Company, branch and warehouse set-up
• User, role and permission set-up
• Planning and carrying out the transfer of existing data
• Configuring the e-document integrator connection
• Trial and checks before going live
• Remote or on-site support during go-live

• Screen, report and document adjustments specific to your business
• Adapting workflows and approval steps to your business
• Developing integrations for specific needs
• Setting up data exchange with other software
• Testing and deploying the enhancements

Scope is defined after a needs analysis; work is priced on effort (person-days).

• Needs analysis and scoping
• Solution design and technical planning
• Web and desktop application development
• Phased delivery shaped by user feedback
• Testing and acceptance
• Installation, documentation and handover
• Maintenance and enhancement after delivery

A quote is prepared after the needs analysis; work is priced on effort (person-days).

• Role-based user training (sales, purchasing, warehouse, finance and so on)
• Manager and key-user training
• Remote or on-site training
• Follow-up training after go-live
• Training for new employees

• Close follow-up in the first period after go-live
• Answering user questions
• Process and configuration improvements
• Assessing new needs
• Reviewing usage together on a regular basis

• Support by phone
• Support by email
• Support over a remote connection, on your screen
• Answering usage questions
• Investigating and resolving reported errors
• Referral for on-site support when needed

• Recording support requests
• Tracking the status of requests
• Sending feedback and suggestions from within the application
• Considering feedback in product development

• Reviewing usage habits and processes together
• Adapting new features to your business
• Assessing reporting and data needs
• Planning new module and user needs
• Guidance during version upgrades

• Enterprise internet needs analysis
• Assessment of fibre internet and dedicated connection options
• Leased line and Metro Ethernet connections
• Comparison of alternative service providers
• Planning of head office and branch connections
• Assessment of static IP needs
• Connection capacity and bandwidth planning
• Tracking of service provider activation processes
• Line handover and connection tests
• Planning of backup internet connections

• Modem and router installation
• Configuration of enterprise access devices
• IP addressing
• NAT and routing settings
• VLAN configurations
• Internet access policies
• Multiple WAN connections
• Failover configurations
• Device software and security updates
• Connection performance checks

• Physical server installations
• Windows Server installation
• Linux server installation
• Server network configuration
• RAID and disk configurations
• Installation of server roles and services
• Creation of user and access policies
• Security configurations
• System updates
• Post-installation testing and verification

• Active Directory installation
• Creation of the domain structure
• User and group management
• Joining computers to the domain
• Group Policy configurations
• Password and account security policies
• File server access permissions
• DNS and DHCP services
• Department-based access arrangements
• Restructuring of the existing domain infrastructure

• Virtualisation platform selection
• Hypervisor installation
• Virtual server creation
• Allocation of CPU, memory and disk resources
• Virtual network configurations
• Virtual machine storage layout
• Virtual server migration
• Backup integration
• System performance tests
• Virtualisation infrastructure documentation

• Installation of ERP and CRM systems
• Installation of accounting and finance applications
• Database server installation
• Configuration of application services
• File sharing systems
• Corporate email clients
• Printer and scanner systems
• Barcode and peripheral integration
• Configuration of user access
• Application and infrastructure compatibility tests

• Server replacement projects
• Physical-to-virtual migration
• Operating system migrations
• File server migration
• Active Directory migrations
• Database server migrations
• Corporate email migrations
• Application server migration
• Pre-migration backup
• Post-migration system checks

• Installation checklists
• System access tests
• Hardware and software inventory
• IP address plan
• Server and network topology
• System configuration records
• Authorisation checks
• Documentation of backup policies
• Briefing of administrators and the technical team
• Commissioning and handover processes

• Periodic maintenance checks of servers
• Checking of network devices
• Operating system maintenance operations
• Disk capacity and health tracking
• Assessment of critical services
• Update planning
• System performance checks
• Hardware health checks
• Review of backup status
• Periodic maintenance reporting

• User connection problems
• Operating system problems
• Enterprise software support operations
• Printer and peripheral problems
• Email client problems
• Network access problems
• File sharing problems
• Authorised user requests
• Remote fault analysis
• Recording of support requests

• Service request creation
• Fault record management
• Request categories
• Priority and severity levels
• Assignment of a support owner
• Tracking of request statuses
• User notification
• Response and resolution records
• Analysis of recurring problems
• Service reporting

• Creation of incident records
• Impact and priority assessment
• Initial response
• Routing of the problem to the relevant area of expertise
• Technical investigation
• Root cause analysis
• Permanent solution recommendations
• Assessment of recurring incidents
• Response history
• Post-incident reporting

• Server availability tracking
• CPU and memory usage analysis
• Disk capacity monitoring
• Network device checks
• Critical service monitoring
• Database system health
• Monitoring of backup jobs
• Review of system event logs
• Assessment of performance problems
• Capacity planning

• Operating system updates
• Security patches
• Application version updates
• Firmware updates
• Pre-change risk assessment
• Planning of maintenance windows
• Preparation of rollback plans
• Post-update verification
• Keeping of change records

• Tracking of backup tasks
• Review of failed backup jobs
• Backup capacity assessment
• Checking of retention policies
• Backup notifications
• Test restore exercises
• Backup reporting
• Updating of recovery procedures

• Checking of warranty coverage
• Hardware fault diagnosis
• Coordination of applications to authorised service centres
• Tracking of part replacement processes
• Assessment of manufacturer maintenance contracts
• Extended warranty options
• Hardware renewal recommendations
• Reporting of service processes

• Definition of the scope of service
• Definition of SLA targets
• Response and resolution targets
• Request prioritisation
• Definition of service hours
• Regular service reports
• Analysis of open and completed requests
• Technical maintenance assessments
• Continuous improvement recommendations

• Review of the existing system inventory
• Server infrastructure analysis
• Assessment of the network architecture
• Hardware and software compatibility
• Review of performance problems
• Identification of capacity needs
• Assessment of security needs
• Preparation of improvement recommendations

• Technology planning for new offices and facilities
• Server and network architecture design
• Wireless network planning
• Data storage architecture
• Security infrastructure planning
• Preparation of hardware requirement lists
• Definition of project implementation phases
• Technical documentation

• Establishing connections between different systems
• Server and application integrations
• Database connection requirements
• Authentication integrations
• ERP and enterprise application connections
• File and data transfer processes
• Assessment of integration security
• Integration tests

• Assessment of cloud usage scenarios
• Comparison of on-premises and cloud infrastructure
• Hybrid system architectures
• Application hosting needs
• Corporate email migrations
• Cloud storage options
• Data access and security assessment
• Planning of cloud costs
• Migration and modernisation strategies

• Hardware renewal strategies
• Software licensing needs
• User and workload growth forecasts
• Server capacity planning
• Storage growth forecasts
• Total cost of ownership assessment
• Comparison of alternative technology solutions
• Definition of investment priorities

• Identification of critical systems
• Assessment of data loss risks
• Business continuity scenarios
• Definition of recovery objectives
• RPO and RTO planning
• Backup strategies
• Alternative working environments
• Preparation of recovery procedures
• Test and improvement planning

• Creation of the project scope
• Identification of technical requirements
• Resource and time planning
• Manufacturer and supplier coordination
• Organisation of installation teams
• Assessment of project risks
• Test and acceptance processes
• Project handover documentation

• Desktop and laptop computer installation
• Workstation preparation
• Server hardware installation
• Printer and scanner installation
• Enterprise peripherals
• Commissioning of user computers
• Hardware connection tests
• Post-installation handover to users

• Switch and router installation
• Wireless access points
• Modem and internet connections
• Network cabinet arrangements
• Patch panel connections
• Network cable and port tests
• Labelling of network devices
• Connection performance checks

• Rack cabinet layout
• Server mounting
• Network device placement
• Patch panel and cable organisation
• Arrangement of power connections
• UPS connection check
• Hardware labelling
• System inventory and technical documentation

• Computer hardware problems
• Server access problems
• Network connection faults
• Wireless network problems
• Printer and peripheral faults
• Disk and hardware health checks
• Diagnosis of connection problems
• Post-fault system verification

• Technical needs analysis for the new location
• Preparation of the internet connection
• Installation of user computers
• Configuration of network devices
• Printer and peripheral connections
• Access to enterprise applications
• Creation of VPN connections
• Post-installation tests

• Renewal of old computers
• Replacement of server hardware
• Disk and memory upgrades
• Replacement of network devices
• Coordination of part replacement in hardware faults
• Transfer of user data to new devices
• Configuration of new systems
• Commissioning tests

• Physical checks of the server room
• Hardware status assessment
• Checking of cable and connection layout
• Checking of network devices
• Assessment of user computers
• UPS status checks
• System inventory update
• Maintenance reports

• Service request creation
• Site visit planning
• Assignment of the responsible technical staff
• Definition of the response priority
• Recording of the work carried out
• Notification of users and responsible staff
• Service form and handover records
• Reporting of completed work

• Review of existing systems from a security perspective
• Assessment of network and server configurations
• Identification of out-of-date software
• Checking of open services and ports
• Assessment of user access
• Review of security policies
• Vulnerability scans
• Classification of risks by severity
• Technical improvement recommendations
• Tracking of corrective work

• Network security tests
• Server and service security assessment
• Web application security tests
• External network security
• Internal network security
• Access control tests
• Reporting of technical findings
• Risk reduction recommendations
• Coordination with specialist solution partners where necessary

Penetration testing work is carried out only on the basis of written authorisation, an explicitly defined test scope and appropriate expertise.

• Firewall installation
• Creation of network security policies
• Application-based access rules
• Internet traffic control
• Web filtering
• VPN configuration
• IPS configurations
• Firewall updates
• Review of security event logs
• High availability configurations

• Enterprise antivirus installation
• Endpoint Protection solutions
• EDR configurations
• Centralised endpoint management
• Implementation of security policies
• Assessment of threat notifications
• User device security checks
• Server endpoint security
• Updating of security agents
• Incident investigation and response coordination

• Spam filtering
• Protection against phishing attacks
• Checks on malicious email attachments
• Email security gateways
• SPF configuration
• DKIM configuration
• DMARC policy management
• Sender domain verification checks
• Corporate email account security
• Assessment of security incidents

• Multi-factor authentication
• User and group authorisations
• Protection of administrator accounts
• Password policies
• Active Directory security checks
• Privileged account management
• Remote access security
• VPN access controls
• Revocation of access for staff who leave the organisation
• Periodic review of access rights

• Collection of network and security device logs
• Internet access logging infrastructures
• Centralised log systems
• Log retention policies
• Time synchronisation
• Log access permissions
• Log integrity and appropriate security controls
• Log archiving
• Technical monitoring and reporting
• Technical consultancy aimed at meeting the relevant obligations

The obligations under Law No. 5651 may vary according to the legal status of the business and the nature of the service it provides. Technical installation alone does not mean that all regulatory obligations have been met.

• Security assessment of the backup infrastructure
• Access control for backup data
• Segregation of backup systems
• Encrypted backup options
• Immutable backup options
• Offline backup
• Protection planning against ransomware risks
• Test restore exercises
• Disaster recovery procedures
• Assessment of recovery scenarios

• User and access permissions
• Account security
• Data access logs
• Access restriction
• Encryption options
• Server and network security
• Backup policies
• Security updates
• Data retention and access controls
• Assessment of technical security risks

The legal and administrative aspects of KVKK compliance must be assessed separately. The technical measures provided do not, on their own, constitute a guarantee of full regulatory compliance.

• Phishing awareness
• Secure password use
• Multi-factor authentication
• Security of email attachments
• Social engineering risks
• Safe internet use
• Remote working security
• Corporate data sharing
• Reporting of security incidents
• Basic user security training